Manage an account
Read a customer's credentials, give them time, reset their machine, revoke a trusted device or block them.
Open it now:Users, Account users
The account table
The Account users tab shows the same table as licenses, with account columns: Email, Username, Password, License (the key an account registered with, if any), hardware ID, IP, location, device, level, expiry, last seen, created and note.
- Password is stored as a hash and cannot be shown, not even to you. To help a customer who lost it, edit the account and set a new one.
- Next to the email, a small cluster of icons shows whether the email is verified, how many keys the account has redeemed and how many devices it trusts.
- Search matches the username and email as well as the usual fields. Filters, views, columns, bulk actions and export work as described on The Users page.
Open an account
Click a row (or press Enter on it) for the details panel. Pause or Resume, Reset binding (hardware and network together) and Ban are buttons at the top of it. Below them are the same parts as a license (binding, timeline, activity, live sessions, ban history), and an account adds:
| Part | Shows |
|---|---|
| Redemption history | Every key redeemed onto the account: the key, the days it added, when, from which IP address and the end date afterwards. |
| Trusted devices | The machines that skip email verification at sign-in under the account's verification policy, with when each was trusted, its last IP, and how many sign-ins since its last verification. Revoke trust makes that machine verify again at its next sign-in. |
| Entitlements | What the account holds and what is left of each. See Entitlements. |
Change a username, password or email
Edit them inline (e on a row), then Save. The customer's next sign-in uses the new values. Customers can also reset their own password from your program when an email is on file, using Account::RequestPasswordReset.
Time
Time on an account works like time on a license, with one difference.
- An account that has not signed in yet moves the validity it will get at its first sign-in.
- An account in use moves its end date.
- A lifetime account that is given days gets an end date that many days from now. Use Set expiry with a blank value to make it lifetime again.
Customers can also add time themselves by redeeming a key (Account::Redeem). The key's days are added to the account and its entitlements move over, and the key is consumed.
Reset, pause, ban, delete
| Action | What it does |
|---|---|
| Reset everything, Reset hardware only, Reset network only | Clears the hardware ID and device, the IP address and location, or both, so the account binds to its next machine. See Manage a license. |
| Pause / Resume | A paused account is refused with the account-paused message. Its time is frozen: on resume the end date moves out by the days it was paused. |
| Ban, Cascade ban | On an account row both ban the account and every hardware ID and IP address it has signed in from, each as its own ban. You can also paste the username or email into Add ban on Bans. |
| Delete | Removes the account for good. A single delete can be undone for 6 seconds. |